Q & A

WHOLESALE AVAILABILITY

If you want to buy wholesale or place a bulk order, please contact us: unitybraids@yahoo.com

PRODUCT MATERIALS
Please contact us if you have any questions about the materials we use.

ORDERING

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately.
We generally process orders and start production within 24 hours of purchase.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit/debit cards (VISA, Mastercard, AMEX) and PayPal payments.
We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?
If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Support at unitybraids@yahoo.com

WAS I CHARGED TWICE?
Your credit card will only be charged once. If you just placed your order and you received an error at first, the second charge you are seeing is an authorization.
This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity.
This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the "Place Order" button once to avoid multiple authorizations.

WHERE IS MY ORDER?
Please refer to the email automatically sent by Unity Braids®, it will have the tracking number, if you don't see it please check your spam folder, if you still can't find it please email us at unitybraids@yahoo.com

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
Unfortunately, we cannot add anything to an existing order. Please place a new order for the new item.

WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.
If for some reason, you did not receive an email, please check your spam folder and add unitybraids@yahoo.com to your safe sender list.

WHY WAS MY ORDER CANCELED?
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent.
If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page.
Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved.
Your credit card information is not stored on our servers.

SHIPPING

WHEN WILL MY ORDER SHIP?
Most Unity Braids® orders ship within 24 hours of purchase. Unity Braids® Wedding Boards take 2-3 weeks to ship.
Shipping times vary depending on where you live. Orders are not shipped on the weekends or holidays.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
To minimize any taxes we specify low item value on the package. The general amount of the duties and taxes fee is about 20% of the dollar amount of the merchandise.
In most cases, there are no additional charges. However, this is just a general guideline and may vary depending on the country to which the order was shipped.
You should contact your customs office for specific amounts and percentages.
Unity Braids® cannot control and is not responsible for any duties/taxes applied to your package.
You will be responsible for paying additional charges for customs clearance.
Customs policies vary widely from country to country; please contact your local customs office for further information.
Note, in rare occasions, customs agents may delay delivery of some packages.

HOW MUCH IS THE SHIPPING?
It differs as the Unity Braids® and the Unity Braids® Wedding Boards have different weights.

RETURNS

HOW DO I RETURN MY ITEM?
If you are not happy with your purchase and wish to return your item, please contact us within 30 days from receiving your order.
Please provide your order number. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

I RECEIVED DAMAGED/INCORRECT ITEM, WHAT SHOULD I DO?
Please contact us immediately after receiving your order that is incorrect, missing, and/or defective.
Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request.
Please contact the card-issuing bank with questions about when the credit will be booked to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is booked to your account.

Unity Braids® is a Registered Trademark. Any unauthorized Use is Prohibited.

The Unity Braids® is Patented - #D797600 Any unauthorized Use, Manufacture, or Sale is Prohibited.